Worldwide delivery coverage
We offer worldwide delivery where the destination, carrier network and product type permit. Delivery availability is confirmed at checkout. Remote areas, islands, post-office boxes and destinations with import restrictions may have fewer services.
Shipping cost and USD checkout
Standard worldwide shipping is free when the merchandise subtotal is at least $75 USD and for active paid Club members. Below that threshold, the standard shipping charge is displayed in USD before payment. Faster or specialised carriage, if offered, is shown separately.
Handling and delivery timing
Orders are usually prepared in 1–3 business days. Typical standard transit is 3–7 business days within the United Kingdom, 5–12 business days within much of Europe and 7–18 business days for other destinations. These are estimates, not guaranteed dates.
Weather, customs, capacity constraints and address checks can extend transit. A tracking or dispatch notice is sent when the carrier accepts the parcel.
Chemical and liquid transport
Sealants, adhesives, cleaners, moss-softening concentrate and coatings may be limited to ground transport, a particular carrier or a reduced destination list. We may split a parcel, substitute an equivalent lawful service, or cancel and refund an item that cannot be transported to the address. We do not misdeclare goods.
Customs, duties and import taxes
Cross-border orders may attract import duty, value-added tax, brokerage or handling charges imposed after dispatch. Unless checkout explicitly collects a charge, the recipient is responsible for it. Refusing an assessed charge can cause return costs to be deducted where law permits.
Address changes and delivery problems
Check the complete name, phone, street, city, postcode and country before payment. Contact support@campbellrooff.shop immediately about an error; an address cannot always be changed after dispatch. Report loss, damage, leakage or missing contents promptly with the order reference and parcel photographs. Do not use a leaking or damaged chemical container.
Delivery contact
For tracking and carrier help, email support@campbellrooff.shop or call +44 7604263595 during Monday–Friday, 09:00–17:00 UK time. Include the order reference, destination postcode and a concise description, but never send full payment-card details.